Privacy Policy

Bruny Island Cider

Last updated: 7 January 2026

Bruny Island Cider (“we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website or purchase our products.

We are based on Bruny Island, Tasmania, Australia and comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Personal Information We Collect

We may collect personal information including, but not limited to:

Full name
Date of birth (for age verification purposes)
Billing and delivery address
Email address
Phone number
Payment information (processed securely by third-party providers)
Order history
IP address and website usage data

We only collect personal information that is reasonably necessary for our business operations.

2. How We Collect Personal Information

We collect personal information when you:

Place an order on our website
Create an account (if applicable)
Contact us via email or website forms
Subscribe to marketing communications
Interact with our website through cookies and analytics tools
Complete age or identity verification during checkout

3. Why We Collect Personal Information

We collect and use your personal information to:

Process and fulfil orders
Verify your age and identity to comply with liquor licensing laws
Arrange delivery of products
Communicate with you about your order
Provide customer support
Improve our website and services
Comply with legal and regulatory obligations
Send marketing communications (where you have consented)

4. Age Verification and Alcohol Sales

As a seller of alcohol, we are legally required to take reasonable steps to ensure alcohol is not sold or supplied to persons under 18 years of age.

To meet these obligations, we may collect your date of birth and use third-party age and identity verification services. This information is used solely for compliance with Australian liquor laws and is not used for unrelated purposes.

5. Stripe Identity and Age Verification

To verify that customers purchasing alcohol are 18 years of age or older, Bruny Island Cider may use Stripe Identity, an age and identity verification service provided by Stripe Payments Australia Pty Ltd.

What Information Is Collected

When Stripe Identity is used, you may be asked to provide:

Your date of birth
Images of a government-issued identity document (such as a driver licence or passport)
A selfie or biometric information for identity matching

This information is collected directly by Stripe, not by Bruny Island Cider.

How the Information Is Used

Stripe Identity uses this information to:

Verify your identity
Confirm that you are 18 years of age or older
Provide Bruny Island Cider with a verification result (for example, “verified” or “not verified”)

We receive only the verification outcome and limited metadata. We do not receive or store copies of your identity documents.

Storage and Overseas Processing

Identity information collected through Stripe Identity is stored and processed securely by Stripe in accordance with their privacy and security practices. Stripe may store or process this information in Australia or overseas.

Stripe’s handling of personal information is governed by Stripe’s own privacy policy.

Failure to Verify

If age verification is unsuccessful or not completed, we may:

Decline or cancel your order
Refuse to supply alcohol

This is necessary to comply with our legal obligations.

6. Disclosure of Personal Information

We may disclose your personal information to:

Payment processors and identity verification providers (including Stripe)
Delivery and courier services
IT service providers and website hosting services
Professional advisers
Government authorities where required by law
Delivery providers may be required to verify the recipient’s age and identity at the point of delivery and may collect limited information for this purpose.

We do not sell or rent your personal information to third parties.

7. Overseas Disclosure

Some third-party service providers we use may store or process personal information outside Australia. Where this occurs, we take reasonable steps to ensure your information is handled in accordance with Australian privacy laws.

8. Cookies and Analytics

Our website uses cookies and similar technologies to:

Enable core website functionality
Analyse website traffic and usage
Improve user experience

You can manage or disable cookies through your browser settings, although this may affect website functionality.

9. Security of Personal Information

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.

These steps include:

Secure hosting environments
Encrypted payment processing
Restricted access to personal information

However, no method of transmission over the internet is completely secure.

10. Access and Correction

You have the right to request access to the personal information we hold about you and to request corrections if it is inaccurate, out of date, or incomplete.

Requests can be made by contacting us using the details below.

11. Marketing Communications

If you opt in to receive marketing communications, you may unsubscribe at any time using the link provided in our emails or by contacting us directly.

12. Complaints

If you believe we have breached your privacy rights, please contact us. We will investigate and respond within a reasonable timeframe.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

13. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be published on our website and take effect immediately upon posting.

14. Contact Us

If you have any questions about this Privacy Policy or how we handle personal information, please contact us via the details provided on our website.